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Media Contact: 
Margaret N. Reese, President, Mercy Hospital Foundation and Director of Communications
319-358-2622 or e-mail: margaret.reese@mercyic.org

Monday, June 17, 2019 - Mercy Iowa City Home Health Care has patient satisfaction award
Iowa City, IA – June 17, 2019: Mercy Home Health Care, Mercy Iowa City, has been recognized by Strategic Healthcare Programs (SHP) as a “Premier Performer” for achieving an overall patient satisfaction score that ranked in the top 5% of all eligible SHP clients for the 2018 calendar year.

“We’re honored that our patient satisfaction survey results have earned such prestigious recognition,” said Sean Williams, President and CEO, Mercy Iowa City  “but scores are not the true reason we celebrate. What makes this award so meaningful is the fact that our home care staff makes the needs of our patients their number one priority. The survey scores reflect Mercy's patient-centered philosophy." 

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2018 award recipients were determined by reviewing and ranking the overall satisfaction score of more than 2,500 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP. 

For the past three years Mercy Home Health Care colleagues have worked agency-wide to focus on patient satisfaction scores. Each member reviews the surveys regularly to stay aware of how their care and performance is perceived by the patient. 

Read more about the SHPBest awards program, including methodology and award recipient lists athttps://www.shpdata.com/home-health/shpbest-hhcahps. 

About Mercy Home Health Care:  Mercy Home Health Care is a division of Mercy Iowa City.  It is Medicare/Medicaid certified and accredited by The Joint Commission. Its services include: 
nursing and rehabilitation; home care aides; medical social worker services;  home infusion; wound/ostomy nursing; nutritional counseling; personal cares, light housekeeping; homemaking; medication reminders; physician follow-up. Mercy provides home care in Johnson, Cedar, Iowa, Muscatine, Louisa, Washington and Keokuk counties. Mercy also provides onsite services to Emerson Point, an assisted living facility that provides an affordable assisted living housing option for persons age 65 and older. Many services are covered by Medicare; others are offered on a private-pay basis.

About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes.