At Mercy we believe quality is a daily pursuit, and we use the best criteria available to guide the way we care for our patients. We're dedicated to high quality care in core measures related to heart failure, stroke, pneumonia, mortality, heart attack, and patient satisfaction. If you've never experienced Mercy quality, feel free to compare us to anyone else — you'll like how we stack up.
Here are just a few snapshots illustrating Mercy's qualities
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Blue Distinction designations from Wellmark Blue Cross and Blue Shield of Iowa in Knee and Hip Replacement, Spine Surgery, and Heart Care.
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Five-star ratings in Total Hip Replacement and Total Knee Replacement from HealthGrades. In 2009 we did more hip and knee procedures than any hospital in the ten-county area.
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Top 10% in the nation for speed in opening the blocked arteries of a heart attack patient. Mercy collaborates with emergency service providers and rural hospitals to provide timely care to heart attack patients.
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Our heart surgery program ranked in the top 10% of the nation for 2009.
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Ranked #1 in Patient Satisfaction of area hospitals by the Centers for Medicare and Medicaid Services, based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).
Quality Patient Care
When it comes to patient communication and satisfaction, Mercy consistently delivers. Combine great outcomes with a high-level care for each and every one of our patients and it's no question why Mercy outperforms other hospitals. Date of last report April 19, 2012 (www.hospitalcompare.hhs.gov)
|
Mercy Iowa City |
University of Iowa Hospital & Clinics |
Mercy Cedar Rapids |
St. Luke's |
| Patients who gave their hospital a rating of 9 or 10 on a scale of 0 (lowest) to 10 (highest) |
77% |
69% |
77% |
73% |
| Patients who reported YES, they would definitely recommend the hospital |
85% |
78% |
82% |
78% |
| Patients who reported that their nurses "Always" communicated well |
80% |
76% |
78% |
76% |
| Patients who reported that their doctors "Always" communicated well |
85% |
76% |
79% |
76% |
| Patients who reported that they "Always" received help as soon as they wanted |
69% |
52% |
58% |
63% |
| Patients who reported that their pain was "Always" well controlled |
71% |
64% |
70% |
65% |
| Patients who reported that staff "Always" explained about medicines before giving it to them |
67% |
61% |
64% |
57% |
| Patients who reported that their room and bathroom were "Always" clean |
73% |
68% |
72% |
74% |
| Patients who reported that the area around their room was "Always" quiet at night |
62% |
49% |
68% |
60% |
| Patients who reported YES, they were given information on their recovery at home |
88% |
85% |
85% |
87% |
The Joint Commission Quality Report
National Quality Improvement Goals: Heart Attack Care
Reporting Period: April 2009 - March 2010 - This table measure Mercy Hospital compared to other Joint commission accredited organizations statewide and nationwide.
| Measure |
Mercy
Iowa City Results |
Nationwide - Top 10% Scored at Least: |
Nationwide - Average Rate |
Statewide - Top 10% Scored at Least: |
Statewide - Average Rate: |
| ACE inhibitor or ARB for LVSD |
100%
of 26 eligible patients |
100% |
96% |
100% |
96% |
| Adult smoking cessation advice/counseling |
100%
of 57 eligible patients |
100% |
100% |
100% |
96% |
| Aspirin at Arrival |
100%
of 111 eligible patients |
100% |
99% |
100% |
99% |
| Aspirin prescribed at discharge |
100%
of 215 eligible patients |
100% |
99% |
100% |
99% |
| Beta blocker prescribed at discharge |
98%
of 211 eligible patients |
100% |
98% |
100% |
99% |
| Primary PCI received within 90 minutes of hospital arrival |
95%
of 19 eligible patients |
100% |
89% |
100% |
93% |
| Symbol Key |
|
This organization achieved the best possible results. |
This organization's performance is above the target range/value. |
This organization's performance is similar to the target range/value. |
This organization's performance is below the target range/value. |
Not displayed |