Our Quality

Our Quality

At Mercy we believe quality is a daily pursuit, and we use the best criteria available to guide the way we care for our patients. We're dedicated to high quality care in core measures related to heart failure, stroke, pneumonia, mortality, heart attack, and patient satisfaction. If you've never experienced Mercy quality, feel free to compare us to anyone else — you'll like how we stack up.

Here are just a few snapshots illustrating Mercy's qualities
  • Blue Distinction designations from Wellmark Blue Cross and Blue Shield of Iowa in Knee and Hip Replacement, Spine Surgery, and Heart Care.
  • Five-star ratings in Total Hip Replacement and Total Knee Replacement from HealthGrades. In 2009 we did more hip and knee procedures than any hospital in the ten-county area.
  • Top 10% in the nation for speed in opening the blocked arteries of a heart attack patient. Mercy collaborates with emergency service providers and rural hospitals to provide timely care to heart attack patients.
  • Our heart surgery program ranked in the top 10% of the nation for 2009.
  • Ranked #1 in Patient Satisfaction of area hospitals by the Centers for Medicare and Medicaid Services, based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

Quality Patient Care

When it comes to patient communication and satisfaction, Mercy consistently delivers. Combine great outcomes with a high-level care for each and every one of our patients and it's no question why Mercy outperforms other hospitals. Date of last report April 17, 2014 
 (www.hospitalcompare.hhs.gov)

Mercy Iowa City University of Iowa Hospital & Clinics Mercy Cedar Rapids St. Luke's
Patients who gave their hospital a rating of 9 or 10 on a scale of 0 (lowest) to 10 (highest) 72% 72% 78% 76%
Patients who reported YES, they would definitely recommend the hospital 79% 78% 82% 79%
Patients who reported that their nurses "Always" communicated well 78% 77% 80% 78%
Patients who reported that their doctors "Always" communicated well 87% 79% 81% 76%
Patients who reported that they "Always" received help as soon as they wanted 65% 69% 62% 68%
Patients who reported that their pain was "Always" well controlled 68% 69% 71% 70%
Patients who reported that staff "Always" explained about medicines before giving it to them 62% 61% 63% 62%
Patients who reported that their room and bathroom were "Always" clean 69% 67% 75% 75%
Patients who reported that the area around their room was "Always" quiet at night 55% 46% 68% 61%
Patients who reported YES, they were given information on their recovery at home 88% 90% 87% 89%

The Joint Commission Quality Report

National Quality Improvement Goals: Heart Attack Care

Reporting Period: October 2011-September 2012. This table measure Mercy Hospital compared to other Joint commission accredited organizations statewide and nationwide.

Measure Mercy
Iowa City Results
Nationwide - Top 10% Scored at Least: Nationwide - Average Rate Statewide - Top 10% Scored at Least: Statewide - Average Rate:
ACE inhibitor or ARB for LVSD
93%
of 30 eligible patients
100% 98% 100% 98%
Statin Prescribed at Discharge
99%
of 192 eligible patients
100% 98% 100% 98%
Aspirin at Arrival
100%
of 214 eligible patients
100% 99% 100% 99%
Aspirin prescribed at discharge
99%
of 201 eligible patients
100% 99% 100% 99%
Beta blocker prescribed at discharge
99%
of 191 eligible patients
100% 99% 100% 99%
Primary PCI received within 90 minutes of hospital arrival
100%
of 31 eligible patients
100% 98% 100% 98%
Symbol Key
This organization achieved the best possible results.
This organization's performance is above the target range/value.
This organization's performance is similar to the target range/value.
This organization's performance is below the target range/value.
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