Mercy Iowa City among the top 5 percent of U.S. hospitals for patient experience

 Mercy Iowa City announced that it has achieved the Healthgrades 2019 Outstanding Patient Experience Award™ and is the only hospital in SE Iowa to do so. It is the 11th consecutive year that Mercy Iowa City has received this recognition. This distinction recognizes Mercy Iowa City as being among the top 5 percent of hospitals nationwide for patient experience according to Healthgrades, the leading online resource for information about physicians and hospitals.

“This recognition for the excellent care received by patients at Mercy Iowa City reflects the commitment our team has to making the hospital experience as positive as it can be,” said Sean Williams, President and CEO. “Mercy has always been known for the quality of care it provides to patients and enhancements such as private rooms continue to be made to help our colleagues focus on patient wellbeing and experience.”

Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS) covering admissions from January 2017 through December 2017 to identify hospital performance. Of those, 434 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction. A 32-question experience survey focused on patients’ perspectives of their care in the hospital ranging from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed healthcare decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We’re proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.”

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AboutHealthgrades: https://www.healthgrades.com/quality/patient-safety-patient-experience

About Mercy Iowa City: Mercy Iowa City is an acute care hospital and regional referral center that draws patients from throughout southeast Iowa. For the past three years Mercy Iowa City has been awarded the Centers for Medicare and Medicaid (CMS) 5 Star Rating as a Top 2% of all hospitals, the only hospital in Iowa to do so; is Johnson County’s only accredited Chest Pain Center with an American Hospital Association Gold Plus Achievement Award for Stroke Care; received the Top 100 Community Hospitals Award in 2018 from Becker’s Review; the Press Ganey Guardian of Excellence Award for Mercy’s Emergency Care Unit by achieving 95 percent for patient experience for eleven consecutive years; an “A” grade for patient safety from Leapfrog; and the Center of Distinction Award from Healogics for Mercy’s Wound and Vein Center. Mercy has 234 acute care beds, 25 private rooms for outpatient surgery, 26 bed nursery with a Level II Neonatal Intensive Care Unit, 28 primary and specialty care clinics, a medical staff of 250 physicians representing all major medical specialties and most sub-specialties and 1,400 employees. It was founded by the Sisters of Mercy in 1873 and became an affiliate of MercyOne in 2017. To learn more visit www.mercyiowacity.org.