Upon completion of this review, you will be contacted by Jenna Maxson, Volunteer Services Manager. If you would like to contact Jenna, her phone is 319-339-3659; email is jenna.maxson@mercyic.org

Re-Orientation Review
  
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Your Name

Patient Confidentialty

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All volunteers need to be responsible for keeping patient information confidential.
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If I run into my neighbor while volunteering, it’s okay for me to tell my friends.
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Failure to protect a patient’s confidentiality can result in legal or disciplinary action.
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If I have access to the patient locator list, I can look through the list to see if I have any friends or family in the hospital?

Behavior

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It’s okay for me to use my cell phone in the public and patient areas while I’m volunteering.
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Eating and drinking while working with a patient is okay if I offer to share with the patient.

Infection Control

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The single most effective method for preventing the spread of infection is good hand-washing.
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Volunteers need to sanitize their hands upon entering a patient's room and when leaving, even if you were only in the room for a moment.
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Hand sanitizer may be used for routine decontamination if your hands are not visibly soiled.
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If a patient’s door has a sign on it that states that there is a contact precaution, droplet precaution, or airborne precaution, I can go in as long as I am careful.
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Volunteers should wear gloves when in contact with blood or potentially infectious materials.
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If I hear a page that says “Attention please, Medical Emergency,” I should run to help.

Safety and Security

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If you hear an overhead page that starts with the words “Attention Please”, you should listen carefully to the page and determine if you need to take action.
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I can find Mercy's emergency telephone number on the back of my volunteer name badge.
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Mercy's emergency telephone number is
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I know the location of the nearest fire extinguiser in the area(s) I volunteer.
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If I should be injured while volunteering, I need to report the incident to the volunteer manager.

Wheelchair Safety

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Putting the brakes on before helping a patient get into a wheelchair is a waste of time.
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Patients should step on the footrest to get out of a wheelchair.

Service Excellence

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Treating a patient, family member, visitor or other volunteers with respect and dignity is part of providing good customer service?
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If a patient’s door is closed, it is okay for me to knock and enter.
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If a patient’s door is open, I can enter without first knocking.