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Media Contact: 
Margaret N. Reese, President, Mercy Hospital Foundation and Interim Director Marketing and Community Relations
319-358-2622 or e-mail: margaret.reese@mercyic.org

Tuesday, April 04, 2017 - Mercy Iowa City Recognized by Healthgrades for Outstanding Patient Experience

Mercy Iowa City announced today that it has achieved the Healthgrades® 2017 Outstanding Patient Experience Award for a tenth consecutive year (2008-2017). This distinction recognizes Mercy Iowa City among the top 15% of hospitals nationwide for a tenth year in a row, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals. 
Mercy Iowa City is one of only two hospitals in the State of Iowa to receive Healthgrades Outstanding Patient Experience Award™ for 10 consecutive years (2009-2017).

Healthgrades evaluated 3,489 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2015 – March 2016 in order to identify hospital performance in this area.

“It is gratifying to know that our patients have rated Mercy Iowa City in this way for a tenth consecutive year,” said Mike Heinrich, Interim President and CEO and Executive Vice President and CFO. “Every member of the Mercy community contributes to making this hospital one where patients can depend not only on excellent clinical outcomes, but one where their stay is as comfortable and nurturing as it can be. I’m extremely proud of the team we have.”

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.

In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to number of survey responses, includes clinical performance thresholds. Nationally 2,941 hospitals met those requirements with 443 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction. Mercy Iowa City’s performance places them among the top 15% in the nation for a tenth consecutive year.

“Patient experience and satisfaction metrics resonate with consumers as they evaluate hospitals and select where they want to receive care,” said Brad Bowman, Chief Medical Officer, Healthgrades.  “We commend those hospitals that have achieved the Healthgrades 2017 Outstanding Patient Experience Award for their commitment to delivering superior care experiences to patients during a hospital stay.”

For more information about Healthgrades, download a full copy of the report, or get information about hospital and physician quality, visit: www.Healthgrades.com/quality today.