Volunteer Services

Apply Here to Become a Volunteer

Volunteer Opportunities at the UI Health Care Medical Center Downtown Campus:

  • Gift Shop - Assist with overall sales. Run the Point of Sale system and credit card machine. Payments can be made for purchases by cash, credit card or employee deduct. Tag and check inventory. Arrange displays. Re-stock select items such as candy.
  • Guest Lodging - Check guests into their non-patient room, collect payment and assist with customer service needs.
  • Liaison - Provide directional guidance around the hospital and answer general hospital questions while assisting to ensure COVID-19 policies are enforced.
  • Clerical - Assemble fall risk kit packets, surgery folders, patient packets, labeling, bulk mailing, reception tasks and other clerical tasks as assigned.
  • Patient Care - Assist medical staff on 3 West Medical, 4 Center Surgical or the Emergency Department (must be 18 yrs+ to volunteer in the Emergency Department) with non-medical patient services and clerical tasks. This includes, but not limited to, aiding in patient comfort by providing a warm blanket, extra pillow, refilling water and ensuring patients can reach desired personal items.
  • Senior Health Insurance Information Program "SHIIP" Counselors - After Volunteer onboarding is completed, an application to the Senior Health Insurance Information Program in Des Moines will be submitted. Required virtual training will be scheduled, as well as on-going training at least three times per year. Once training and mentoring has concluded, volunteers will be able to assist seniors with their Medicare drug plan compassions, enrollment and general insurance questions.

    After completing volunteer onboarding, you will be asked by the Volunteer Manager to click on this link to complete the Des Moines SHIIP application.