Patient Representative Program

If you are a patient and you have a concern or complaint, please speak to your caregiver while you are here. If it is not resolved, please call 319-339-3653 or email

Hours: 7 a.m. - 3 p.m., Monday - Friday. After hours, please contact the Operator at 319-339-0300 and you will be connected with a Housing Operations Director.


You can also make your complaint to:

Iowa Department of Inspections and Appeals
Division of Health Facilities
Lucas State Office Building
Des Moines, IA 50319


The public may contact the Join Commission Office of Quality Monitoring to report any concerns or register complaints either by calling 800-994-6610 or by email.