Patients and Visitors

Billing Information

Effective Jan. 15, 2019 patient payments will be collected prior to elective services. Learn more

Mercy CDM Procedure Pricing

To compare information about hospital charges, visit this website sponsored by the Iowa Hospital Association: www.iowahospitalfacts.com

Hospital Bills and Insurance
We understand that the financial aspects of receiving hospital services can be stressful. Mercy Hospital’s Patient Financial Services Office will try to alleviate your concerns by providing as much information as possible prior to your stay and throughout the billing process.

Financial Planning and Assistance
Our Patient Financial Services department is the home to Mercy Iowa City’s Financial Counseling team. A financial counselor is available to answer any questions you may have about insurance coverage, deductibles, co-insurance, and payment arrangements for your hospital services. A financial counselor can meet with you and prepare an estimate of the patient responsibility for your upcoming hospital services, so that you can make an informed decision regarding your financial obligations. The ability to address payment arrangements PRIOR to receiving hospital services can alleviate the stress of receiving large bills during your recovery.

To reach Patient Financial Services call 319-339-3616 or toll free 1-800-637-2942, ext. 3616, and request to speak with a financial counselor.

Your Mercy Bill
You may receive separate statements from Mercy Iowa City for different types of services. Each individual billing office is responsible for answering your questions about its corresponding statement. Click here to pay online:

Mercy Hospital – Services received at hospital facility by facility staff (does not include physicians) Pay my bill

    

319-339-3616

Mercy Professional Services – Mercy Hospital doctors, such as emergency doctors and/or hospitalists Pay my bill

 

319-435-7154

Mercy Physicians and Clinics – services performed at a Mercy Iowa City clinic by a family practice physician or specialist Pay my bill   

319-435-7154

Mercy Outreach Lab – Lab tests drawn at Lab Outreach draw site or in your primary physician’s office and sent to
Mercy Outreach Lab for processing Pay my bill
  319-688-7474

Furthermore, you may receive bills from non-Mercy physicians who provide services while you are a patient at Mercy Hospital. These additional bills may include charges for anesthesiology, radiology, pathology or surgical services.

Self Pay or Uninsured Patients
If you are concerned about the financial aspects of receiving services at Mercy Hospital and have no insurance coverage, we offer a number of resources that can ease any financial burden. Mercy Hospital offers a Prompt Pay discount plan for Self Pay patients, as well as the services of an on-site Iowa Medicaid Advocate for those patients who are interested in being screened for Iowa Medicaid coverage.

Mercy Hospital has also partnered with ClearBalance and now offers 0% interest medical loans to our patients, with a wide range of payment plan options available.

Mercy Hospital does offer a Financial Assistance program, for qualified patients. However, to be considered for financial assistance, an uninsured patient must first be screened for Medicaid eligibility. Other criteria for financial assistance include household size and income; an application and income verification are required.

Click here for more information
Mercy Patient Financial Assistance.

Insured Patients
Mercy Hospital works with many insurance carriers. However, some insurance plans require you to go to a specific provider or network; others require pre-authorization for certain services. It is always a good idea to contact your insurance company regarding your insurance policy’s benefits.

Mercy Hospital will bill the primary and secondary insurance carriers and provide additional information as needed to process your hospital claim. Once the insurance carrier pays its portion of the bill, or if the carrier denies payment of the bill, the balance of the account becomes your responsibility.

Billing statements
You will receive a billing statement after any applicable insurance payments have been received and applied to your account(s). This statement will include total charges for services, total insurance payments and adjustments, and a remaining balance due. Monthly statements will be issued to keep you informed of the account balance and any payment you are expected to make. To receive an itemized statement, please call 1-888-832-1896.

Payment plans
The balance on the account is due upon receipt of the statement. Three payment options are available: payment in full, balance divided into three monthly payments, and a ClearBalance repayment program. With the ClearBalance program, multiple accounts can be combined to a single monthly payment amount at 0% interest to you.

Please contact the Patient Financial Services department with questions about the ClearBalance program at 319-339-3616 (toll free 1-800-637-2942, ext. 3616).

Payment Options
Cash, check or credit/debit/HSA card are all accepted at the Cashier’s Window off the Main Lobby, Monday through Friday 8am-4pm. A payment dropbox is available for evening and weekend hours. You can also issue payment by mail, utilizing the payment coupon provided on your billing statement;  Online bill pay for Mercy Iowa City services.; or by phone 319-339-3616 (toll free 1-800-637-2942, ext. 3616.