Patients and Visitors

Billing Information

To compare information about hospital charges, visit this Web site sponsored by the Iowa Hospital Association: www.iowahospitalfacts.com

A hospital stay can be stressful and the financial concerns of the stay can add to this stress. Mercy's Patient Financial Services staff are available to help with these concerns by providing information before, during, and after your stay.

Financial Planning
Representatives are available to help answer questions patients and family members may have about insurance coverage, deductibles, co-insurance, and payment arrangements. If they cannot answer your question, they will direct you to someone who can. Deductibles, non-covered services, and co-insurance amounts may be paid before or at the time of the hospital stay.

Your Mercy Bill
You may receive a bill from Mercy for three different services. Each service is responsible for answering your questions about its bill.

Mercy Hospital – Care provided by hospital staff

(319) 339-3616

Mercy Professional Services – Mercy Hospital physicians, such as emergency physicians or hospitalists

(319) 339-3452

Mercy Outreach Lab – Lab tests drawn in your personal physician’s office and sent to Mercy Outreach Lab for processing. Lab Outreach also bills for services provided in a draw site that are ordered by your personal healthcare provider.

(319) 688-7474


In addition, you may receive bills from other physicians who provide services while you are a patient at Mercy Hospital. These may include radiologists, anesthesiologists, pathologists, your personal physician, or your surgeon.

If You Have Insurance
Mercy Hospital works with many insurance carriers. However, some insurance plans require you to go to a specific provider or network. Others require you to obtain pre-authorization. To avoid surprises, contact your insurance company to see what they require.

Mercy will bill the primary and secondary insurance carriers and provide additional information as needed to process your hospital claim.

Once the insurance carrier pays its portion of the bill, or if the carrier denies payment of the bill, the balance of the account becomes your responsibility.

If You Have No Insurance Or Expect To Have A Large Bill
A Mercy Hospital representative can investigate options such as government programs or financial assistance with you. This is best done ahead of time or during your hospital stay. However, there may be help at any time.

If you feel your bill is too large to handle, Mercy can help you with the financial assistance process. For qualified patients, Mercy offers a financial assistance program for full or partial reduction of the hospital bill. The criteria for financial assistance is based on income, available assets, and family size. An application and income verification are required. The approval process takes about seven days after we receive the necessary documents.

A representative from Mercy can explain the process, assist with the application, and file the application and required documentation.

Mercy Patient Financial Assistance Policy

Download copy of Mercy's Patient Financial Assistance Application.

After Your Insurance Pays
You will receive a billing statement after payment by your insurance carrier. This statement will include total charges for services and any payments made by the insurance company. Other correspondence may be sent or calls made to help keep you informed of the account balance and any payment you are expected to make. To receive an itemized statement, please call 1-888 832 1896.

Payment Options
Check, Cash, or Credit Card

Payments can be made at the cashier's window in the main lobby, Monday through Friday, 8 a.m. to 4:30 p.m., or by mail. Mercy Hospital accepts Mastercard, and VISA. To charge a bill, present your credit card at the cashier's window or return your credit card information by mail on the billing statement.

Payment Plans
The patient responsibility on the account is due upon receipt of the statement. However, when needed, Mercy provides several payment options, including some monthly payment plans.

For questions about payment arrangements or your balance please call 888-832-1896.

Senior Health Insurance Information Program (SHIIP)
Mercy Seniors Unlimited is a local sponsor of SHIIP. SHIIP counselors are available by appointment to provide free, confidential assistance and information related to Medicare, Medicare supplement insurance, long-term care insurance, and health care claims.

For an appointment: Call Mercy Community Relations at 319-339-3658 or 800-637-2942, ext. 3658.