Patients and Visitors

Patients and Visitors

Patient Rights and Responsibilities

Permission form for medical care in parental absence

Release of Information Form for Hospital

Release of Information Form for Mercy Clinics

Mercy patients can rest peacefully in beautiful private rooms. Mercy offers a variety of services for patients and visitors. If you cannot find what you are looking for in the left column of this page or below, contact Mercy On Call, at 358-2767 or 800-358-2767.

Business Center
Located near the main lobby, the business center houses a computer with Internet access, a fax machine, and an Internet port for a laptop computer. It is open 24 hours a day.

Mercy's Cafeteria, located on the first floor, is open Monday through Friday 6:30 a.m. - 7 p.m; Saturday, Sunday and holidays 6:30 a.m. - 6 p.m.

A vending machine alcove is located near the Cafeteria. It is available 24 hours a day and offers cold drinks, chips, candy, and a selection of cold foods such as fruit and yogurt.

Cashier Services/ATM
Checks up to $20 can be cashed at the Cashier's window, 8 a.m. - 4:30 p.m., Monday through Friday. The Cafeteria will accept checks for the amount of a meal purchase. An ATM and change machine are available near the main lobby.

Cellular Phone Policy

There is no policy in place restricting the use of cell phones in the building. However, in order to promote rest and recovery for ICU patients and to prevent any electrical interference with monitoring equipment, the ICU staff requests that cell phones be turned off while visiting ICU patients.

Language Translation Services
While patients may bring their own interpreters to the hospital, this is sometimes not possible or appropriate. For this reason, Mercy offers translation services for patients and visitors that do not speak English. In some cases, translation can be provided in person. In others, the services of Certified Language International (CLI) are used; this telephone translation service is available 24 hours a day at no charge to the patient or visitor.

A variety of print, videotape, and online resource materials in Spanish and other languages are also available in patient care areas. 

Lost & Found

Articles found on the Mercy campus are kept in the Safety and Security Department. Inquiries regarding lost articles can be made by calling 339-0300 or 800-637-2942, and asking the operator to connect you to Security.

Smoking Policy
No smoking is allowed in the hospital building or in Mercy Medical Plaza. This is in order to safeguard the health and safety of our patients, visitors, volunteers, and staff. Smoking is permitted only in designated areas on the hospital exterior grounds. Identifying signs are posted.

Special Needs

For patients whose hearing is impaired, Mercy offers a TDD (telecommunication device for the deaf) through a dedicated line in the Emergency Care Unit, 339-3789. Relay Iowa can be contacted for TTY (teletypewriter) communication. Patients and visitors who use sign language are encouraged to bring an interpreter with them. Closed caption television, adapters, volume control telephone receivers, and telecommunication devices are also available. For patients whose vision is impaired, escorts can be arranged, as well as accommodations for a seeing eye dog. Sleeping arrangements for an interpreter or family member can also be made.

Mercy offers free wireless Internet: MercyNet

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