Patients and Visitors

Patients and Visitors

Temporary Visiting Hours: 8 to 10 a.m. and 3 to 5 p.m.

Visitation is restricted to one healthy adult (18 years old or older) visitors per patient, per day. For pediatric patients, two healthy parents/legal guardians per patient, per day are permitted.

Masks are required by all visitors.

All visitors will be screened to protect everyone’s health and safety. Patients who have been diagnosed with, or are suspected to have, COVID-19 will be unable to receive visitors.

If a person is coming into Mercy for outpatient surgery, lab work, xrays, ECG's etc:
  • Only 1 adult (age18 or older) can accompany the patient. No others will be allowed.
  • Both the patient and the adult accompanying them will be screened -- either at the parking ramp or at the main entrance. There are no exceptions to the screening

Please note: Latex balloons cannot be brought into the hospital because they present an allergy risk to some people. Mylar balloons are acceptable.

Patient Rights and Responsibilities

Permission form for medical care in parental absence

Release of Information Form for Hospital

Release of Information Form for Mercy Clinics

Cafeteria

  • Located on the first floor of the hospital
  • Hours: Monday-Friday, 7 a.m.-6 p.m. and Saturday and Sunday, 7 a.m. to 1 p.m.
  • Free coffee and a 15 percent discount are offered to those 60 and older

Cashier Services/ATM
Checks up to $20 can be cashed at the Cashier's window, 8 a.m. - 4 p.m., Monday through Friday. The Cafeteria will accept checks for the amount of a meal purchase. An ATM and change machine are available near the main lobby.

Cellular Phone Policy

There is no policy in place restricting the use of cell phones in the building. However, in order to promote rest and recovery for ICU patients and to prevent any electrical interference with monitoring equipment, the ICU staff requests that cell phones be turned off while visiting ICU patients.

Language Translation Services

  • Patients may bring their own interpreters to the hospital, this is sometimes not possible or appropriate. 
  • Mercy offers translation services for patients and visitors that do not speak English. In some cases, translation can be provided in person. In others, the services of Certified Language International (CLI) are used; this telephone translation service is available 24 hours a day at no charge to the patient or visitor.
  • A variety of print, videotape, and online resource materials in Spanish and other languages are also available in patient care areas. 

Lost & Found
Articles found on the Mercy campus are kept in the Safety and Security Department. Inquiries regarding lost articles can be made by calling 339-0300 or 800-637-2942, and asking the operator to connect you to Security.

Smoking Policy
No smoking is allowed in the hospital building or in Mercy Medical Plaza. Smoking is permitted only in designated areas on the hospital exterior grounds. Identifying signs are posted.

Special Needs
  • Mercy offers a TDD (telecommunication device for the deaf) through a dedicated line in the Emergency Care Unit, 339-3789. Relay Iowa can be contacted for TTY (teletypewriter) communication. 
  • Patients and visitors who use sign language are encouraged to bring an interpreter with them. 
  • Closed caption television, adapters, volume control telephone receivers, and telecommunication devices are also available. 
  • For patients whose vision is impaired, escorts can be arranged, as well as accommodations for a seeing eye dog. Sleeping arrangements for an interpreter or family member can also be made.

Mercy offers free wireless Internet: MercyNet

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