About Mercy

Volunteer Services

Volunteers play an important role in providing personal attention to patients and to fulfilling our Mercy Mission. 



Volunteer Opportunities

*Please note: There will not be a 2021 Youth Volunteer Program

Gift Shop

Assist with overall sales. Run the Point of Sale system and credit card machine. Payments can be made for purchases by cash, credit card or employee deduct. Tag and check inventory. Arrange displays. Re-stock select items such as candy.


Guest Lodging 

Check guests into their non-patient room, collect payment and assist with customer service needs.



Provide directional guidance around the hospital and answer general hospital questions while assisting to ensure COVID-19 policies are enforced.



Assemble fall risk kit packets, surgery folders, patient packets, labeling, bulk mailing, reception tasks and other clerical tasks as assigned.

Assist our HR staff by greeting colleges in person and by phone, providing directional guidance around the hospital and other clerical tasks as assigned.


Senior Health Insurance Information Program SHIIP Counselors

After Mercy Volunteer onboarding is completed, an application to the Senior Health Insurance Information Program in Des Moines will be submitted. Required virtual training will be scheduled through SHIIP Des Moine, IA headquarters, as well as on-going training at least 3 times per year. Once training and mentoring has concluded, volunteers will be able to assist seniors with their Medicare drug plan compassions, enrollment, and general insurance questions. Mercy SHIIP volunteers are providing appointments by phone only at this time and look forward to resuming in-person appointments once safely able.

After completing Mercy volunteer onboarding, you will be asked by the Volunteer Manager to click on THIS LINK to complete the Des Moines SHIIP application.

Please do not wait to complete your registration!


Emerson Point Activities Assistant

Assist with gathering supplies, communicating details and leading activities such as BINGO in small, socially distanced groups for Emerson Point residents.

Location: 1355 Shannon Drive, Iowa City, IA 52246


Mercy Guild

$10/year or $100/lifetime membership. Our Mercy Guild focuses on supporting the hospital through raising funds. Ask the Volunteer Manager how you can assist in this regard.

Volunteer Orientation Information:

Volunteer Orientation PowerPoint

Confidentiality Statement

COVID-19 Volunteers Consent Form

Vaccination Immunization Record Form

SING Release Form

Volunteer Onboarding Packet