About Mercy

Volunteer Services

Volunteers play an important role in providing personal attention to patients and fulfilling our Mercy Mission.

Adult Volunteer Application

Email applications to jenna.maxson@mercyic.org.

Volunteer Opportunities

Please note: There will not be a 2021 Youth Volunteer Program

Gift Shop
Assist with overall sales. Run the Point of Sale system and credit card machine. Payments can be made for purchases by cash, credit card or employee deduct. Tag and check inventory. Arrange displays. Re-stock select items such as candy.

Provide directional guidance around the hospital and answer general hospital questions while assisting to ensure COVID-19 policies are enforced. 

Assemble fall risk kit packets, surgery folders, patient packets, labeling, bulk mailing, reception tasks and other clerical tasks as assigned.

Assist our HR staff by greeting colleges in person and by phone, providing directional guidance around the hospital and other clerical tasks as assigned. 

Senior Health Insurance Information Program SHIIP Counselors

After Mercy Volunteer onboarding is completed, an application to the Senior Health Insurance Information Program in Des Moines will be submitted. Required virtual training will be scheduled through SHIIP Des Moine, IA headquarters, as well as on-going training at least 3 times per year. Once training and mentoring has concluded, volunteers will be able to assist seniors with their Medicare drug plan compassions, enrollment, and general insurance questions. Mercy SHIIP volunteers are providing appointments by phone only at this time and look forward to resuming in-person appointments once safely able. 

Des Moines training schedule for 2021

Class #1:

Registration Deadline: May 7, 2021

On-line Training Sessions: May 25 - June 22

Mentoring Sessions (3) to follow 

Class #2:

Registration Deadline: May 28, 2021

On-line Training: June 9 - July 7

Mentoring Sessions (3) to follow

After completing Mercy volunteer onboarding, you will be asked by the Volunteer Manager to click on this link to complete the Des Moines SHIIP application.

There are a limited number of training slots for each class. Classes are expected to fill quickly. 

Please do not wait to complete your registration.

Mercy Guild

$10/year or $100/lifetime membership. Our Mercy Guild focuses on supporting the hospital through raising funds. Ask the Volunteer Manager how you can assist in this regard.

Volunteer Requirements

  • Submit volunteer application 
  • Interview
  • Meet background check requirements
  • Sign confidentiality agreement
  • Health History / Immunization Form completion 
  • On-line initial orientation and competency quiz 
  • Unit specific training 
  • On-going education and documentation as required
  • Sign COVID-19 consent 

Reach our Volunteer Office at 319-339-3659 or email jenna.maxson@mercyic.org

Volunteer Orientation Information:

Volunteer Orientation PowerPoint

Confidentiality Statement

COVID-19 Volunteers Consent Form

Vaccination Immunization Record Form

SING Release Form

Wheelchair Training